Customer-driven transformation : how being design-led helps companies get the right services to market
Heapy, Joe2018
Books
Transform your company's value proposition by using design thinking to instigate organisational change and creating winning services with this actionable guide.
Customer-driven transformation : how being design-led helps companies get the right services to market / Joe Heapy, Oliver King, James Samperi.
London : KoganPage, 2018.
xiv, 202 pages : illustrations (black and white) ; 24 cm
Includes bibliographical references and index.
Specialized.
9780749483012 (pbk. :)
English
82440